Here’s some good news for BT customers: the provider is boosting broadband speeds, data allowance and cloud storage this autumn, and all for free. The changes will affect a huge number of people. More than one million people will get faster broadband, all three million BT customers with cloud storage will have their allowance doubled,…
Virgin Media is inviting volunteers to take part in future product trials and discussion groups. The provider wants to hear from people interested in trying out its “latest innovations”, although it does not give details on exactly what these are. Interested parties can register their interest by filling in a survey. Virgin Media will use…
The Advertising Standards Authority (ASA) has told business broadband providers to combine broadband and phone line rental prices in their advertising. Last year, the ASA introduced new rules requiring residential broadband providers to offer all-inclusive pricing., but similar rules for business-to-business marketing were not introduced at the same time However, the watchdog recently received complaints…
The UK’s biggest landline and broadband providers will soon begin automatically compensating customers for poor service. The move follows a consultation by industry regulator Ofcom, which found that customers were insufficiently compensated for missed appointments from engineers and landline and broadband outages. So what will the new compensation regulations mean? What sort of compensation can…